HOT RELIABLE ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT EXAM VCE: ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM - LATEST ITIL ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT SIMULATION QUESTIONS

HOT Reliable ITIL-4-Specialist-Create-Deliver-and-Support Exam Vce: ITIL 4 Specialist: Create, Deliver and SupportExam - Latest ITIL ITIL-4-Specialist-Create-Deliver-and-Support Simulation Questions

HOT Reliable ITIL-4-Specialist-Create-Deliver-and-Support Exam Vce: ITIL 4 Specialist: Create, Deliver and SupportExam - Latest ITIL ITIL-4-Specialist-Create-Deliver-and-Support Simulation Questions

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 2
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 3
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 4
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q17-Q22):

NEW QUESTION # 17
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

  • A. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
  • B. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
  • C. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
  • D. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks

Answer: C

Explanation:
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.


NEW QUESTION # 18
Which is a reason why an organization should create competency profiles for each role?

  • A. To plan the professional development of team members
  • B. To ensure that technical skills are included in each profile
  • C. To ensure that IT specialists have pi-shaped skill profiles
  • D. To plan to fill all the mandatory ITIL roles

Answer: A

Explanation:
Creating competency profileshelps the organizationplan the professional development of team members, ensuring that skills and capabilities align with current and future needs.


NEW QUESTION # 19
Which statement about collaboration is CORRECT?

  • A. Collaboration should be used instead of swarming or
  • B. Collaboration is most useful for standardized work
  • C. Collaboration can be enforced by aligning metrics between teams
  • D. Collaboration focuses on the organization's goals

Answer: D

Explanation:
Collaborationis fundamentally aboutfocusing on the organization's goals, ensuring that different teams and individuals work together toward shared outcomes.


NEW QUESTION # 20
A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?

  • A. Declare a major incident and start the major incident management procedure
  • B. Use swarming to involve people from multiple different teams in the investigation
  • C. Escalate to the performance management team, who will then escalate to a different team if needed
  • D. Follow the predefined procedure for investigating web performance incidents

Answer: D

Explanation:
Following a predefined procedurefor investigating web performance incidents ensures astructured and efficient escalation, reducing delays and avoiding confusion about responsibility.


NEW QUESTION # 21
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

  • A. Customer orientation
  • B. Integration and data sharing
  • C. ICI/CD
  • D. Robotic process automation

Answer: B

Explanation:
Integration and data sharingfocus onaligning and unifying multiple systemsto ensure smooth, cohesive service design and delivery.


NEW QUESTION # 22
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